Refunds and Returns

CAN I GET A REFUND?

We believe in our products. If you are not satisfied with any order placed through solmirabr.com, you may request a refund within 14 days from the date of purchase.

To request a refund, please email us at support@solmirahome.com. In most cases, subject to our refund guidelines outlined below, these requests will be approved.

Please include your order number in the email subject line (the order number begins with "CTPT#") and a brief message explaining why you are requesting a refund.

Please note that you are responsible for return shipping costs. Shipping fees are non-refundable for international orders, and duties and taxes are non-refundable.

Items must be new and unopened. If items arrive used or opened, your refund will be denied.

If your item arrives broken or defective and you would like a refund or exchange, please contact us at support@solmirahome.com within 14 days from the date of purchase.

Include your order number in the email subject line (the order number begins with "CTPT#"), along with photographic documentation of any reported damage or defects, if applicable, and we will take care of the rest.

We will process your refund after receiving the returned item.

If you are eligible under our return policy, please note that we will not cover return shipping costs for returns made for personal reasons. Returned products and their packaging must be in good condition.

Cancellation:

Customers may only request order cancellation before the package has been shipped. Once the item has been shipped, a 10% restocking fee will apply.

Please note that we do not offer returns or refunds for gift cards.

We kindly ask that you do not send us a return without contacting us first.

If you have any questions or need assistance with your return, please do not hesitate to contact us using the contact information provided on our website. We are here to help!

HOW SHOULD I PACKAGE MY RETURN?

Please use a cardboard box to ship your return and include a piece of paper with your order ID inside the package.

Fill any excess space in the package with packing peanuts or bubble wrap to ensure that your item is not damaged during transportation back to us.

Returned items damaged due to inadequate packaging will not be eligible for a refund.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

You will receive an email confirming your refund, or one of our Customer Support representatives will contact you within 48 hours after we receive your email.

Refunds will be issued to your credit card issuer or bank, depending on your original payment method.

Refunds may take up to 10 business days to process. Please contact your bank or credit card company regarding the status of your refund, as it may take some time before the refund is officially posted to your account.

If you still have not received your refund, please contact us at ssupport@solmirabr.com.

DOES SOLMIRA PROVIDE RETURN SHIPPING LABELS?

We do not provide return shipping labels or cover the cost of domestic or international returns, except in specific circumstances.

WHY DIDN'T I RECEIVE A FULL REFUND?

Shipping fees for all orders are non-refundable. There are also certain situations in which only partial refunds are granted.

If the customer provides an incorrect shipping address, refuses to accept the package for reasons unrelated to product quality, or no longer wants the package, an additional shipping fee of $35–$55 will be charged.

If the return is initiated by the customer for personal reasons, the customer will be responsible for the return shipping fee. The exact fee will depend on the shipping carrier selected.